Privacy Policy & HIPAA Notice

Who We Are

LVB BodySculpt & MedSpa ("LVB," "we," "us," or "our") is a medical spa located at 3650 Hill Blvd, 2nd Floor, Jefferson Valley, NY 10535. We are committed to protecting the privacy and security of your health information and personal data.

This Privacy Policy and HIPAA Notice of Privacy Practices explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

HIPAA Notice of Privacy Practices

As a healthcare provider, LVB MedSpa may be subject to the Health Insurance Portability and Accountability Act (HIPAA). We are committed to maintaining the privacy of your Protected Health Information (PHI) as required by applicable law.

Your PHI will be used and disclosed only for the following purposes:

• Treatment: To provide, coordinate, or manage your healthcare and related services
• Operations: For quality assessment, training, and business management activities necessary to run our practice
• As Required by Law: When required by federal, state, or local law
• With Your Authorization: For any other purpose with your written consent

We will NOT sell, rent, or share your PHI with third parties for marketing purposes without your explicit written authorization.

Your HIPAA Rights

You have the following rights regarding your Protected Health Information:

• Right to Access: Request a copy of your health records
• Right to Amend: Request corrections to your health records
• Right to an Accounting of Disclosures: Request a list of disclosures we have made of your PHI
• Right to Request Restrictions: Request restrictions on certain uses or disclosures of your PHI
• Right to Confidential Communications: Request that we communicate with you in a specific way or at a specific location
• Right to a Copy of This Notice: Request a paper copy of this notice at any time
• Right to File a Complaint: File a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at (914) 639-2429 or info@lvbbodysculpt.com.

Information We Collect on This Website

When you interact with our website, we may collect the following categories of personal information:

• Contact Information: Name, email address, and phone number (collected via contact and lead capture forms)
• Communications: Messages you submit through our contact form
• Usage Data: Pages visited, time spent on pages, browser type, and approximate location (via Google Analytics)
• Chat Conversations: Messages submitted through our AI chat assistant (Bella) — processed via Cloudflare Workers

We do not collect Social Security Numbers, payment card numbers, insurance information, or detailed medical records through this website.

How We Use Your Information

• To respond to your inquiries and appointment requests
• To send you the LVB Wellness Guide and related communications you requested
• To improve our website and services
• To comply with legal obligations
• To protect the safety and security of our clients and staff

We will only contact you for the purpose for which you provided your information. We will not enroll you in marketing communications without your consent.

Third-Party Service Providers

We use the following third-party services that may process your information:

• EmailJS: Delivers form submission emails to our staff and to you. Governed by EmailJS Privacy Policy.
• Google Analytics (GA4): Tracks anonymous website usage. Governed by Google Privacy Policy.
• Cloudflare Workers: Hosts our AI chat assistant (Bella). Conversations may be processed through Cloudflare infrastructure.
• STX Cloud (Booking System): Processes appointment bookings. Governed by STX Privacy Policy.
• Netlify: Hosts this website. Governed by Netlify Privacy Policy.

These providers are contractually required to protect your information and use it only for the purposes we specify.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Please see our Cookie Policy for full details.

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features of our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or to resolve disputes. Contact form submissions are retained for 12 months. Email communications are retained per our standard business records policy.

New York State Privacy Rights

As a New York-based business, we comply with the New York SHIELD Act (Stop Hacks and Improve Electronic Data Security Act). We have implemented reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

New York residents may contact us to request access to, correction of, or deletion of their personal information held by LVB MedSpa.

Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Medical Disclaimer

The information provided on this website is for general informational purposes only and does not constitute medical advice. Content related to health conditions, treatments, or wellness is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Always consult a qualified healthcare professional before starting any new treatment, discontinuing existing treatment, or making any healthcare decisions. LVB MedSpa services are provided under the medical oversight of our Medical Director, Dr. Mrudangi Thakur, MD.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us & How to File a Complaint

For privacy-related questions, requests to exercise your rights, or to file a complaint:

• Phone/Text: (914) 639-2429
• Email: info@lvbbodysculpt.com
• Mail: LVB BodySculpt & MedSpa, 3650 Hill Blvd, 2nd Floor, Jefferson Valley, NY 10535

You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights:
Website: www.hhs.gov/ocr  ·  Phone: 1-800-368-1019

We will not retaliate against you for filing a complaint.